Shipping

The following terms govern the shipping, delivery and receipt of products purchased through the official FEVI Store website of FEVI Srl Unipersonale.

1. Shipping Costs

Shipping costs are only partially charged compared with the actual courier cost. The exact amount will be displayed during checkout. Shipping charges are calculated automatically based on the weight, volume and destination of the parcel.
Additional charges may apply for deliveries to islands or remote areas. These costs will be communicated during the purchasing process or, where necessary, subsequently by e-mail.

Delivery times shown on the website are approximate and are not guaranteed. We cannot accept responsibility for delays caused by circumstances beyond our control or attributable to the courier.
Customers are advised to place their orders a few days in advance in order to avoid inconvenience caused by possible delays. We will nevertheless make every reasonable effort to ensure timely delivery.

Once the order has been shipped, we will send an e-mail containing all the information required to track the parcel and monitor the delivery status.
In the event of delays or delivery issues, we are available to provide assistance and cooperate with the courier in order to resolve any problems.

Delivery times indicated on the product page or in the order confirmation are estimates based on product availability and standard transport times.
Unless a different delivery deadline has been expressly agreed, delivery will be completed within the period required by applicable law.
If FEVI is unable to meet the agreed delivery deadline, the customer will be informed promptly. The rights granted to consumers in the event of non-delivery remain unaffected.
Where no specific delivery deadline has been agreed, the general rule under European legislation provides for delivery within 30 days.

Once the order has been handed over to the courier, we monitor the shipment to help ensure that it reaches its destination as quickly as possible and in good condition.
In the event of damage or loss, we will deal directly with the courier regarding the claim, providing assistance and working to resolve the issue as quickly as possible.

Deliveries are carried out through reliable couriers such as GLS. Goods are delivered at street level, to the nearest point to the entrance of the property that can be safely accessed by the transport vehicle and in compliance with road traffic regulations.
For products weighing 50 kg or more, delivery can only be made to destinations that can be safely accessed by medium- to large-sized vehicles. If the delivery location presents access restrictions, such as narrow roads, traffic restrictions or other obstacles, these must be communicated when placing the order in order to avoid additional charges.
Advance notice of delivery is not normally provided. However, for large or bulky items, the courier may contact the customer by telephone to arrange delivery.

Although the couriers we use are highly professional, certain products of significant size and weight may occasionally be damaged during transport. Before signing for delivery, customers are asked to carefully inspect the parcel and, if any visible damage is present, indicate “accepted subject to inspection due to damaged packaging” on the courier's delivery receipt.
Upon delivery, the customer is advised to check the external condition of the packaging and, where visible damage is found, sign for the goods stating “accepted subject to inspection due to damaged packaging”, preferably including a brief description of the damage observed.
Customers are advised to report any damage to info@fevi.it on the same day as delivery, attaching photographs of both the packaging and the product, in order to allow FEVI to open a claim with the carrier as quickly as possible.
Failure to sign subject to inspection or to report the damage on the same day does not automatically result in the loss of any rights granted to consumers under the statutory legal guarantee.

For information regarding the Legal Guarantee, please refer to the dedicated page.